Skip to Content

Resolving Adobe PDF Library Error Code 1073741825

Estimated Reading Time: 4 Minutes
60 November 7, 2024  APDFL: Errors and Error Messages 0

The Details

In this article, we will explore the Adobe PDF Library error code 1073741825, which is a general error that can occur during the document creation process using the library. This specific error was reported when attempting to generate Purchase Orders through an ERP system. The issue manifests as an internal error during printing, which may lead to incomplete PDFs, specifically missing field labels or other critical elements. The error logs indicate that not all Purchase Orders face this issue, suggesting a potential inconsistency in the input data or the documents being processed.

The error code 1073741825 can arise from several factors, including corrupted PDF files, improperly formatted documents, or issues related to font resources necessary for PDF rendering. In this scenario, the user reported that some Purchase Orders were successfully created, while others triggered this error. This inconsistency raises questions about the integrity of the files being processed and whether they conform to the formatting requirements necessary for successful rendering.

To effectively address this issue, it is essential to investigate the characteristics of the documents that are generating the error, as well as the environment in which the library is being executed. The user also inquired about obtaining additional information beyond what was provided by the error message, indicating a need for deeper diagnostics to identify the root cause.

Input File Behavior

In this case, the specifics of the input files were not detailed extensively, but it was indicated that certain Purchase Orders were problematic. The issues with these PDFs may stem from a variety of factors, including:

  • Corruption or Improper Definition: The error often suggests that the PDF file in question might be corrupt or not properly defined, which could prevent the library from rendering it correctly.
  • Missing Boundaries: If a document has a "broken" matrix that lacks appropriate boundaries or definitions, it may trigger this error during the rendering process.
  • Missing Media Box: A critical aspect of PDF formatting is the media box, which defines the boundaries of the content. If a page lacks this definition, the library will raise an error.
  • Content Length Mismatch: The library expects a specific content length for DCT encoded data. If this length does not match the actual content stream, it will throw an exception.
  • TrueType Font Issues: The library requires access to the Resources folder to render TrueType fonts properly, especially those with Identity-H requirements. Any misconfiguration here may lead to errors.

Resolution Summary

To resolve the error code 1073741825, the following steps should be undertaken:

  • Verify Document Integrity: Check the problematic Purchase Orders to determine if they can pass the Acrobat Preflight test. This test will help identify any structural issues within the PDF files that may be causing the error.
  • Consult with ERP Provider: Since the underlying issue may be tied to the ERP system (IFS) generating these documents, it is crucial to collaborate with IFS support to identify any known issues or patches that may address the error.
  • Check for Proper Licensing: Ensure that the licensed version of the library is being used. Utilizing an unlicensed or incorrect version may result in unexpected errors.
  • Address Potential Corruptions: If the documents are found to be corrupt, attempt to regenerate them from the ERP system or correct any formatting issues identified during the Preflight test.
  • Resource Configuration: Confirm that the library is configured correctly to access the required Resources folder for rendering TrueType fonts. Double-check that the CMAP folder is properly set up.

In this case, the user had already created a support case with IFS to assist in diagnosing the underlying causes of the errors. It is beneficial to leverage both internal troubleshooting steps and external support channels for a comprehensive resolution.

How to Get Additional Help

If you continue to experience issues or have further questions regarding the Adobe PDF Library and error code 1073741825, you can reach out for additional assistance through the following channels:

By following the outlined steps and utilizing the available resources, users can effectively troubleshoot and resolve the PDF Library error code 1073741825, ensuring a smoother document generation process from their ERP systems.
Rating: 5 (1 Votes)
Resolving Adobe PDF Library Error Code 1073741825
Estimated Reading Time: 4 Minutes November 7, 2024 0

  • COMMENT

    • Get notified when new articles are added to our knowledge base.