E_LIC_WRONG_OPERATOR_KEY Error from Adobe Content Server

If you see this error when trying to fulfill a book from Adobe Content Server, the likely reason is that your fulfillment URL in the fulfillment config file does not match the fulfillment URL created by Datalogics. Please compare the URL you have in your fulfillment config file to the one used to create the certificate by Datalogics. This information is provided usually with the certificate from Datalogics. Some of the common causes are listed below. If you believe that the URL you are using is correct, contact our support team. Please send the fulfillment config file and the certificate p12 file so we have the information needed to investigate the issue.

Common causes of mismatches are:

• You have multiple certificates for different URLs, please check to make sure that you are using the right URL, p12 file and the password.
• The port number doesn't match, or is missing either from the certificate or the fulfillment config file.
• There is a trailing white space at the end of the URL in your fulfillment config file after the URL.
• There is a subfolder added or missing from the URL. It is common to have requested the certificate one way but installed it another.
• You are using https not http.

Occasionally, there is a trailing white space at the end of the URL when the certificate is created. If this is the cause, you will not be able to find any errors mentioned above. Our support team will be able to check for this error once we receive your support ticket.