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Please note that the Adobe PDF Converter was formerly known as Adobe Normalizer.

If the following error appears when PDF Converter starts:

%%[ Error: undefined; OffendingCommand: setdistillerparams; ErrorInfo: CalCMYKProfile U.S. Web Coated (SWOP) ] 
%% 
%%[ Flushing: rest of job (to end-of-file) will be ignored ] 
%% Error accessing color profile: U.S. Web Coated (SWOP) 
%%[ Warning: Empty job. No PDF file produced. ] 
%% Normalizer Server init failed (2) 

PDF Converter is looking through the ICC color profile directories and cannot find the appropriate color profile .icc file (as in USWebCoatedSWOP.icc).

Update the values specified for the iccProfileDirList and iccProfilesStandardFolders so that they include the color profiles provided in the deliver/ICCProfiles directory, where you installed your copy of the PDF Converter software.

The iccProfileDirList and iccProfilesStandardFolders parameters define where to find color profiles for use in generating PDF documents. iccProfileDirList is a custom list of directories that PDF Converter should search when initializing to find ICC color profile files to use. iccProfilesStandardFolders allows you to specify a set of flags that direct PDF Converter to look for ICC color profile files in specific locations.

For more information about iccProfileDirList and iccProfilesStandardFolders see the “Using Adobe PDF Converter Server” user guide provided with your PDF Converter software installation.

See also Explain iccProfilesDir and iccProfilesStandardFolders.

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